Terms and Conditions

Welcome to The Flame’s website and mobile applications (collectively, the “Websites and Apps”). These terms and conditions govern your use of the Websites and Apps and the purchase of products (“Products”) listed on them. By accessing the Websites and Apps and placing an order, you agree to be bound by these terms and conditions. If you do not agree, please exit the Websites and Apps.

Purpose

The Websites and Apps provide a convenient service for customers to connect with The Flame branches, allowing them to place orders easily.

Service Availability

The Flame offers delivery services primarily in Dublin. Each branch has a specific delivery area to ensure the best quality of service. If you are outside a delivery area, you can still order by contacting the store directly.

Your Status

By placing an order, you confirm that:

You are legally capable of entering into binding contracts.
You are at least 18 years old.

Our Status

We may provide links to third-party websites, but we are not responsible for the quality of products purchased from these third parties. This does not affect your statutory rights.

Orders

Once you place an order, a confirmation screen and email will be provided. Ensure your details are correct to avoid delivery issues. All food preparation and delivery are the responsibilities of the respective branch. Contact both the local store and us at info@theflame.ie for any queries or feedback.

Products

All Products are subject to availability. We may offer alternatives for out-of-stock items. For allergies, please contact the store directly.

Availability and Delivery

We aim for timely delivery, but external factors may cause delays. We will notify you of any delays as soon as possible.

Cancellation

You can cancel an order:

For advance orders, up to one day before the delivery date.
For same-day orders, within a reasonable time before preparation begins.

Cancelled orders will not be charged if cancelled within these provisions. Any payment made will be refunded using the original payment method.

Price and Payment

Prices include VAT and may vary by location. Payment can be made by credit/debit card or cash. In case of pricing errors, the store’s decision is final.

Our Liability

We are liable for foreseeable loss or damage resulting from our breach of these terms up to the purchase price. We are not liable for unforeseeable losses, business losses, or loss of business opportunities. Our liability does not exclude or limit:

Death or personal injury due to negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory rights.

Termination

We reserve the right to terminate your use of the Websites and Apps if necessary. If terminated, you must cease use immediately. We may assign or subcontract our rights and obligations under these terms.

Written Communication

By using the Websites and Apps, you agree to electronic communication for contractual purposes.

Events Outside Our Control

We are not liable for failure or delay in performing obligations due to events beyond our control, such as natural disasters, strikes, or technical issues.

Waiver

Failure to enforce any right under these terms does not constitute a waiver of that right.

Severability

If any term is deemed invalid, it will not affect the validity of the remaining terms.

Entire Agreement

These terms constitute the entire agreement between us regarding your use of the Websites and Apps and purchase of Products.

Right to Vary Terms

We may update these terms occasionally. Changes will be posted on this page and will apply to orders placed after the update.

Third-Party Rights

No one other than a party to these terms shall have the right to enforce any of its terms.

Law and Jurisdiction

These terms are governed by Irish law, and disputes will be subject to the jurisdiction of the courts of Ireland.

Intellectual Property

The Flame owns all intellectual property rights related to the Platforms, Websites, and Services. You may not reverse engineer, resell, or reproduce any part of them without permission.