Privacy Policy

The privacy of our customers is of paramount importance to us at The Flame. We are dedicated to ensuring compliance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2016/679.

This document outlines our policies regarding the collection, use, and disclosure of personal information from users of our website, https://www.theflame.ie/, as well as from those who place orders with us in our restaurant or over the phone.

Acceptance of Privacy Policy

By accessing, browsing, or using our website and services, you agree to this privacy policy. If you do not agree with the terms outlined in this policy, please refrain from using our site and services.

Data Controller

The Flame is the data controller for the information collected through our website and services. For any queries regarding how we handle personal data, please contact us at info@theflame.ie.

Information Collection and Use

We may request personally identifiable information from you, such as your name, address, telephone number, and email address, to provide and enhance our services. This information is collected when you register on our site or place an order. We also use cookies to collect anonymous information, such as your IP address, browser type, and version, to improve our services and website functionality.

The personal information you provide is used for the following purposes:

  • Processing your orders and ensuring proper delivery.
  • Engaging third-party processors to handle payment transactions securely.
  • Conducting product development, market research, and customer feedback.
  • Informing you about changes to our services and marketing offers.

We retain your personal data for three years, but if you do not place an order within 12 months, your data will be automatically anonymized.

Direct Marketing

We may send you occasional marketing communications about similar products and services via email and direct mail if you place an order through our website or restaurant. You can unsubscribe from these communications at any time. If you do not place an order within 13 months, you will be automatically opted out of marketing communications.

Log Data

We collect information that your browser sends whenever you visit our website. This Log Data may include details such as your computer’s IP address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Information Sharing

Your personal information may be shared within The Flame Group or with direct marketing companies (such as Google and Facebook) for the purposes outlined in this policy. All third parties are required to use your personal information strictly in accordance with our instructions and not for any other purpose. We do not sell your personal data to third-party organizations for commercial use.

Security

We take the security of your personal information seriously and use commercially acceptable security solutions to protect your data. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. Any data transmission to our site is at your own risk.

Passwords

When you create an account with us, you will be required to create a password to ensure your information remains secure. Do not share your password with anyone, including close family members, and keep it secret to avoid unauthorized access. We will never ask you for your password.

Franchisee Responsibility

Each franchisee of The Flame is independently responsible for their own legal and regulatory compliance and for the operation of their restaurant. This privacy policy does not cover the policies of our franchisees. For information on a franchisee’s privacy practices, please contact the relevant franchisee restaurant directly.

Your Data Protection Rights

You have the right to request access to the personal data we hold about you and to request its correction or deletion. To make a subject access request or any other request regarding your data, please contact us at info@theflame.ie.

Links to Other Websites

Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices of these other sites. Please review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at info@theflame.ie.